Delivery Information

Delivery Locations

We deliver to any location within Sri Lanka.

 

Orders & Delivery Time

Orders placed up to 3.p.m are processed within next working day.

All online deliveries subject to location wise days Colombo & Suburbs will delivery within 24 Hrs and Outside Location may get 2-4 Working days.

From Monday – Friday 9.00am-6.00 pm Delivery will accept and once order placed after 3.00 pm will deliver on following day (if it is Sunday or Any mercantile/Public Holidays delivery may delay additional one day)

Saturday 9.00am – 2.00 pm placed orders will get by Monday at your address.

We are committed to delivering orders in the shortest possible period. Most orders are delivered within 2 to 4 days depending on the delivery location. The shipment may take longer due to documentation procedures for statutory compliance.

In order to change the details of your order, you are advised to notify us before the order is dispatched which is typically on the same day. You may call our online care for any clarification.

 

Local Delivery Charges

We offer free shipping to all locations in Colombo & suburbs for orders that are of Rs.  3000 and above. Orders below this amount are charged at Rs. 1,000/- for Shipping and handling charges.

Your invoice includes all applicable local taxes. The amount you are given at checkout is the final payment due.

We will always attempt to group your items into a single shipment. At times, when your order contains multiple items, it may be necessary to send them in separate shipments to ensure that you receive them in a timely manner.

 

In-store Pickups

All products you order with us will be delivered to your doorstep. We do not offer pickup from our stores location which not permitted to visitors.

 

Non-availability on Delivery

In case you are unavailable to receive the products at the time of delivery, our courier partners will contact you for further action. Customers are advised here by to make sure their availability on their given location during the courier visit and also please be informed to pick and attend your phone calls on goods delivery to avoid delays and circumstances from the courier service agent

In the event a non-delivery occurs on account of a mistake by you (i.e. incorrect name, address or any other incorrect information) any extra cost incurred by KIDS EXPRESS Online Store in perfecting such deliveries shall be claimed from you.

 

Non-Stock Items

At a rare event, if some ordered items are unavailable, immediately we’ll contact you notifying some.

Tracking your Order

You’ll receive an order confirmation with the details of your orders to the given email.